|US Sizes (In):||S||M||L||XL||2XL||3XL|
Do you restock sold out items?
If the demand is strong enough, we'll make every effort. However, all of our products are limited collectibles, and we will only restock as a new variant.
What shipping method do you use?
Orders will usually ship within 3-5 business days. For apparel orders, it may take up to 7 business days for processing. We ship orders Monday - Friday, during business hours only, and we don't operate on major holidays. Please note that orders placed during a sale or promotion may take longer to process.
What’s your return policy?
PATCHES: Returns are accepted for a full refund of the cost of the product. All returns must be shipped back in their original packaging, including any extras shipped along with the order (stickers, envelopes, prints, etc.) You will be responsible for the cost of return shipping and the refund does not include the cost of originally shipping the order to you.
APPAREL: No returns unless faulty, incorrect, or damaged. Please make sure you order the correct size!
What happens if the item(s) I’ve received are faulty, incorrect, or damaged?
We are deeply sorry for the inconvenience. At Primer Projects, we vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.
Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the carrier must be contacted for resolution.
For all other enquiries: Contact us through the contact page. Primer Projects endeavors to assist all customer’s needs and enquiries as quickly as possible however please allow up to 24 hours for an email response.