FAQ

What shipping method do you use?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.


What’s your return policy?

We want you to be 100% happy with your order. Returns are accepted for a full refund of the cost of the product. All returns must be shipped back in their original packaging, including any extras shipped along with the order (stickers, envelopes, prints, etc.) You will be responsible for the cost of return shipping and the refund does not include the cost of originally shipping the order to you.


What happens if the item(s) I’ve received are faulty, incorrect, or damaged?

We are deeply sorry for the inconvenience. At Primer Projects, we vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.


For all other enquiries:

Contact us through the contact page.

Primer Projects endeavors to assist all customer’s needs and enquiries as quickly as possible however please allow up to 24 hours for an email response.